Orders are typically processed and shipped within 1-3 business days (excluding weekends/holidays). You’ll receive a shipping confirmation email with tracking once your package is on its way.

Delivery times vary depending on your location:

• Standard Shipping: 2–4 business days (ship from domestic warehouse)
• Standard Shipping: 4–6 business days (ship from China warehouse).
• International Economy Shipping: 7–12 business days (ship from China warehouse).

Note: Delays may occur due to customs or carrier issues.

We offer free standard shipping for products shipped from the local warehouses, as well as free international economy shipping for items dispatched from our China warehouse. However, additional charges may apply for deliveries to remote areas.

Absolutely! Once your order ships, you’ll receive a tracking number via email. Visit the carrier’s website to track your package in real time. Or visit https://www.17track.net/zh-cn to track packages from all carrier.

Carriers may take 24–48 hours to update tracking. If there’s no movement after 3+ business days, contact us at support@ohosunshine.com with your order number, and we’ll investigate.

If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery at support@ohosunshine.com with photos (if applicable). We’ll reship or refund as per our Refund Policy.

Your OhO Sunshine Smart Glasses (including frames, lenses, and electronic components) are covered by a 12-month limited warranty against manufacturing defects, starting from the original purchase date.
Note: This warranty does not cover accidental damage or normal wear and tear. See full Warranty Policy for exclusions and claim process.

We accept returns within 14 days of delivery for unused/unworn items in original packaging with tags attached. (see full Refund Policy).

Contact our team by either:

• Emailing support@ohosunshine.com
• Using the Contact Form on our website

Include these details:

• Your order number
• Product name & reason for return
• Photos if claiming a defect/wrong item

Next steps:
We'll respond within 24 business hours.

• Free returns: For defective/wrong items
• Customer-paid: For change-of-mind returns (deducted from refund)

• Browse products and select "Add to Cart"
• Review your cart & click "Checkout"
• Select payment method and enter shipping/delivery address.
• Confirm order
  → You’ll receive a confirmation email immediately.
  
  

We can only modify orders within 1 hour of placement. Contact us urgently at support@ohosunshine.com with your order number. After shipping, changes are unavailable.

• Log into your account > "Order History"
• Click "Track Order" for real-time updates

Yes! We use SSL encryption and never store your full payment details.

Orders can be canceled if not yet shipped. Submit a request via Contact Form or email us at sopport@ohosunshine.com.

Yes! Contact smartcam@langyinelectronics.com for wholesale.

We specialize in:

• Bluetooth Audio Glasses
• 4K Camera Glasses
• Full HD Camera Glasses (1080p)
• Glasses with Camera + Bluetooth Models
• Glasses with Bluetooth Audio & MP3 Player
• Snow Goggle with 4K Camera

Detailed specs vary by model - see individual product pages.

Kindly pls use the VLC player, it works really good on both Windows and Mac, It generally plays anything.
Here it is download link: https://www.videolan.org/
You can try VLC media player version.

Yes, the lenses are replaceable.

To Remove Lenses:

• Locate the top corner of the lens.
  Apply gentle pressure with your thumb to push the lens outward.
• Continue applying steady pressure until you hear/feel the lens click out of position.
• Carefully remove the lens from the frame.

To Install New Lenses:

• Align the top corner of the new lens with the corresponding frame groove.
• Gently press the lens edge into the frame starting at the top corner.
• Gradually work your way around the frame, applying even pressure.
• Ensure the lens snaps securely into place around the entire perimeter.
  
  See Guide Video.
  
  Important Notes:
• Handle lenses by their edges to avoid fingerprints.
• Work on a clean, soft surface to prevent damage.
• If resistance is felt, do not force - realign and try again.
• Ensure both lenses are securely seated before wearing.
  

If no sound is heard, please check the config.txt file as audio may be disabled by default. Audio Enablement Instructions for Your Glasses：

• Connect the glasses to your computer using the supplied USB cable.
• Locate the "config.txt" file in the glasses' storage directory.
• Open "config.txt" with a text editor (e.g., Notepad or TextEdit).
• To modify settings
• To enable audio
• Safely disconnect the USB cable from the computer.
• Restart the glasses and begin video recording to apply changes.
• Verification: Audio should now be enabled.
  
  Note: If issues persist, please confirm the file was saved correctly and the glasses were rebooted.

• You can adjust the video resolution by modifying the config.txt file in your glasses. Please follow these steps carefully:
• Connect the glasses to your computer using the provided USB cable.
• Navigate to the glasses' storage directory to locate the "config.txt" file.
  Open "config.txt" using a text editor (e.g., Notepad or TextEdit).
• To enable settings modification
  To adjust video resolution
• Save the changes to the config.txt file
  Safely disconnect the USB cable from your computer.
• Restart the glasses and begin video recording to apply the new settings.
  
  Note: All changes will take effect after restarting the device. For optimal performance, please ensure you select a supported resolution option.
  

Please follow these steps carefully to format your glasses:

• Connect the glasses to your computer using the provided USB cable.
• Locate the configuration file
• Open the configuration file
• Enable settings modification
• Initiate formatting
• Disconnect safely
• Complete the process:

Important Notes:

• Formatting will erase all existing settings.
• Ensure your glasses have sufficient battery before starting.
• Do not interrupt the process once initiated.
  

No, but our frame supports prescription lenses. You can replace the lenses.

The glasses feature crystal-clear stereo Hi-Fi audio reproduction.

• Open-ear speakers direct sound to your ears while minimizing sound leakage (others nearby may hear faint audio at high volumes).
• Built-in mics with noise reduction ensure clear calls in moderate environments (avoid extreme wind/noise).

Our smart glasses are water Resistant for light rain/sweat. Not for swimming or heavy water exposure.