Shipping policy
Last Updated: June 16th, 2026
1. Shipping Destinations
We ship to the following regions:
Americas: Canada, United States, Mexico
Europe: United Kingdom, Ireland, Germany, France, Italy, Austria, Bulgaria, Belgium, Poland, Denmark, Finland, Netherlands, Czech Republic, Romania, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Hungary, Iceland.
Oceania: Australia, New Zealand
Asia: Philippines, Maldives, Malaysia, Japan, Turkey, Singapore, Indonesia, Mainland China, Macao Special Administrative Region of China, Taiwan of China, Hong Kong Special Administrative Region of China.
Note: Restrictions may apply to remote areas. Contact us before ordering.
2. Orders Processing Time
- Standard Orders: Processed in 1-3 business days (excludes weekends/holidays).
- Custom Orders: Additional 3-5 business days; delays notified via email.
- Cutoff Time: Orders placed after 12 PM GMT are processed the next business day.
3. Delivery Timelines by Region
|
Region |
Shipping Origin |
Method |
Delivery Time |
Cost |
|
United States |
US Warehouse |
Standard |
3-4 business days |
Free |
|
United States |
China Warehouse |
International Economy |
7-12 business days |
Free |
|
United States |
China Warehouse |
International Standard |
4-6 business days |
+$50 |
|
United Kingdom |
UK Warehouse |
Standard |
2-4 business days |
Free |
|
United Kingdom |
China Warehouse |
International Economy |
7-12 business days |
Free |
|
United Kingdom |
China Warehouse |
International Standard |
4-6 business days |
+$50 |
|
Other Countries/Regions |
China Warehouse |
International Economy |
7-12 business days |
Free |
|
Other Countries/Regions |
China Warehouse |
International Standard |
4-6 business days |
+$50 |
Notes:
- Delivery times are estimates and exclude customs delays.
- Expedited shipping fees are non-refundable if order is canceled.
4. Shipping Fees
* Free Shipping: Applies to:
- All orders from local warehouses.
- International Economy shipments.
* Fast Shipping: Extra US$50 will be charged if upgrade to International Standard shipping for faster delivery for the goods sent from China Warehouse.
5. Customs & Import Taxes
International customers may be subject to customs fees (varies by country). OHO SUNSHINE is not responsible for these charges.
6. Tracking & Support
You will receive a tracking number via email once your order ships.
Delays? Contact us at: support@ohosunshine.com
7. Additional Policies
- Holiday Delays: Processing/shipping may slow during peak seasons (e.g., Christmas).
- PO Boxes: Not supported for international shipments.
- Returns: See our Refund Policy for details.
