Shipping
Below are some common questions about shipping. (See full Shipping Policy).
What regions are included in express delivery?
Americas: Canada, United States, Mexico
Europe: United Kingdom, Ireland, Germany, France, Italy, Austria, Bulgaria, Belgium, Poland, Denmark, Finland, Netherlands, Czech Republic, Romania, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Hungary
Oceania: Australia, New Zealand
How long does it take to process and ship my order?
Orders are typically processed and shipped within 1-3 business days (excluding weekends/holidays). You’ll receive a shipping confirmation email with tracking once your package is on its way.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
My tracking hasn’t updated. What should I do?
Carriers may take 24–48 hours to update tracking. If there’s no movement after 3+ business days, contact us at support@ohosunshine.com with your order number, and we’ll investigate.
What if my package is lost or damaged?
What if my package is lost or damaged?
If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery at support@ohosunshine.com with photos (if applicable). We’ll reship or refund as per our Refund Policy.
Return & Refunds
Below are some common questions about Return & Refunds. (See full Refund Policy & Warranty)
How long is the warranty?
Your OhO Sunshine Smart Glasses (including frames, lenses, and electronic components) are covered by a 12-month limited warranty against manufacturing defects, starting from the original purchase date.
Note: This warranty does not cover accidental damage or normal wear and tear. See fullWarranty Policyfor exclusions and claim process.
What is your return policy?
We accept returns within 14 days of delivery for unused/unworn items in original packaging with tags attached. (see fullRefund Policy).
How do I start a return process?
Contact our team by either:
- Emailing support@ohosunshine.com
- Using the Contact Form on our website
Include these details:
- Your order number
- Product name & reason for return
- Photos if claiming a defect/wrong item
Next steps:
We'll respond within 24 business hours.
Are return shipping costs covered?
- Free returns: For defective/wrong items
- Customer-paid: For change-of-mind returns (deducted from refund)
Bluetooth Glasses
Below are some common questions about Bluetooth Glasses.
What can Bluebooth glasses do?
Our smart Bluetooth glasses combine hands-free audio with stylish eyewear. You can:Make/receive callsListen to music/podcastsActivate voice assistants (Siri/Google Assistant)Receive notificationsSleek, all-day wearable glasses
How long does the battery last?
Playtime: Up to 10 hoursTip: Stay powered on the go - simply connect to any USB power bank for continuous use while wearing.
Can I wear them over prescription glasses?
No, but our frame supports prescription lenses. You can replace the lenses.
Are the smart glasses sweat/water-resistant?
Our smart glasses are water resistant for light rain/sweat. Not for swimming or heavy water exposure.
How is the Bluetooth audio quality? Do others hear my calls?
The glasses feature crystal-clear stereo Hi-Fi audio reproduction. Open-ear speakers direct sound to your ears while minimizing sound leakage (others nearby may hear faint audio at high volumes). Built-in mics with noise reduction ensure clear calls in moderate environments (avoid extreme wind/noise).
How is the sound quality of OhO audio glasses? Are smart glasses actually good for listening to music?
OhO Bluetooth Audio Glasses delivers a trueRich Bass Sound.Here’s why:*Powerful Hardware:It uses an external Texas Instruments (TI) Hi-Fi amplifier chip. Think of it as a dedicated "sound engine" that drives the speakers with way more power than standard Bluetooth chips.*Deep & Clean:This gives you deep, punchy bass without distortion, even at high volumes. You'll feel the rhythm, not just hear it.*Hi-Fi Details:Vocals and instruments stay crisp and clear.Whether you're listening to EDM, podcasts, or taking calls, the sound quality is rich, immersive, and stable. It turns your glasses into a personal concert.
Camera Glasses
Below are some common questions about Camera Glasses.
Do OhO camera glasses truly first-person view, or off to the side?
True first-person. The camera sits centered between your eyes, so your footage matches exactly what you see — no awkward side angles or missed framing.
Do OhO camera glasses stop recording after a few minutes like other glasses?
No. OHO camera glasses keep recording until you manually stop them, or the battery runs out. No 3-minute limit, no auto shut-off in the middle of your moment.
Can OhO smart glasses handle real outdoor conditions?
Yes. Impact-rated lenses and a water-resistant build protect against rain, sweat, and splashes. Built for the outdoors, not a desk drawer.
Do OhO camera glasses have EIS stabilization?
Our PRIMEX EIS model does. It smooths out shakes while cycling, running, or filming on the move.
What's the video quality like? Is it true 4K?
Yes. The glasses record in true 4K resolution—crisp, sharp, and full of detail. Your footage comes out clear enough to crop, zoom, or play back on a big screen without losing quality.
Does the recorded video include audio?
Yes. Every video is captured with audio through the built-in microphone. What you hear is what gets recorded—conversations, ambient sounds, your own voice. All synced, all in one file. No external mic needed.
AI Translation Glasses
Below are some common questions about AI Translation Glasses.
How many languages do they support?
Our translation glasses support 165 languages for two-way conversation. Coverage spans major global languages including English, Spanish, Mandarin, French, Arabic, Japanese, and many more. Check the product page for the full language list.
How do translation glasses actually work?
You speak, the glasses pick up your voice, translate it in real time, and the other person hears the translation — or reads it on your paired phone screen. When they reply, you hear the translation back in your language. All hands-free, no typing required.
Can I use them as regular Bluetooth glasses too?
Yes. All our translation glasses also function as Bluetooth smart glasses. You can stream music, take calls, and use voice assistants when you're not translating.
Contact Us
Do You Have Any Question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.















